LOS RFP template
An RFP structure and question bank covering workflow, decisioning, integrations, and security.
A practical RFP template for evaluating loan origination vendors, covering workflow, decisioning, integrations, governance, and security.
Request the templateRead features checklistWhat this template helps you do
RFP structure with evaluation sections
Question bank for workflow, decisioning, and integrations
Governance and assurance prompts (audit, change control, evidence)
Scoring rubric suggestions for shortlisting
Use this template to align stakeholders on what “modern LOS” means for your operating model, compare vendors on governed configuration vs bespoke customisation, and surface integration and delivery risk early.
Worksheet · Recommended RFP sections
01
Business context and operating model
Volumes, segments, products, and how the team works today.
02
Products, channels, and target rollout approach
MVP scope, rollout sequence, success criteria.
03
Workflow and case management
Queues, SLAs, exceptions, four-eyes controls.
04
Credit decisioning and policy governance
Rules, scorecards, versioning, approvals.
05
Integrations (bureaus, IDV, Open Banking, valuations)
Pre-built vs custom, observability, traceability.
06
Security, compliance, and auditability
Evidence trails, access controls, regulatory alignment.
07
Implementation approach and references
Delivery model, references, change governance.
Preview · sample questions
Question bank preview
Workflow & case management
·
How are queues, SLAs, and exception paths configured?
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How do you support four-eyes and DLA-based approvals?
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How is in-flight work re-routed when policy or assignees change?
Credit decisioning & policy
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How do you version, test, and approve policy changes?
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How are overrides captured and made auditable?
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How do scorecards and rules interact at runtime?
Integrations
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Which bureaus, IDV, and Open Banking providers are pre-built?
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How do you handle integration retries, observability, and evidence?
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What happens when a third-party endpoint changes?
Security, compliance & audit
·
What evidence is captured for each decision and override?
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How does access control work across roles and channels?
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What certifications and assurance reports are available?
Implementation & delivery
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What is the typical MVP scope and timeline?
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How does ongoing change governance work after go-live?
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Can we speak with similar reference customers?
Commercials & TCO
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How is the license model structured (volume, modules, users)?
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What are the typical implementation and ongoing change costs?
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What's included vs charged separately over a 3–5 year horizon?
Tip
Include scenario-based questions that force vendors to explain error handling and evidence capture, not just “happy path” demos.
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