Client Name: Bank Australia
Location: Melbourne, Australia
Industry: Retal Banking
Size / Scale: $20b and 300k customers
Bank Australia (BA) sought a modern loan origination system to boost application-to-funded loan conversion rates while significantly reducing operational costs through automation.
- Strategic Discovery – Conducted stakeholder workshops to align on business goals and transformation priorities.
- Growth and Customer Focused Approach – Designed a scalable implementation model focused on growth and customer.
- Digital Roadmap – Defined a phased digital strategy spanning core banking, digital lending, and customer journeys.
- Execution Support – Australian-based professional services to support implementation, training, and customer success.
- 70% increase in applications processed per consultant
- 40% reduction in new staff training time due to automation
- 25% decrease in FTE
- 30% increase in conversion rate
Working with Cloudcase a market leading loan origination system was developed that is scalable, easily customised and delivered targeted benefits from day one.
“Implementing Cloudcase’s digital lending solution has transformed our end-to-end loan process — reducing approval times by over 50% and giving our customers the seamless, digital experience they expect. It’s been a game-changer for our operational efficiency and customer satisfaction.”
John Yardley
Deputy Chief Executive Officer
Talk to us today to see how we can work together.
