Our approach

With A1, we didn’t just enhance the interface.  We reimagined the entire experience through the eyes of the people who use it every day. We started by sitting beside lending staff across Australia: listening to their frustrations, watching their workarounds, and understanding what slows them down—or lifts them up.

New features

Cloudcase AI

With A1, Cloudcase now incorporates automatic intelligent assistance—powered by your own expertise. Rather than relying solely on vendor-trained models, Cloudcase allows financial institutions to encode their own banking knowledge into the platform. It uses case data, member information, and documents to suggest insights, highlight missing data, or take action—freeing up lenders to focus on what matters most.

Case selection

The reimagined landing page introduces an advanced queuing system with intuitive layout, improved visual indicators, and clearer prioritisation. Lenders can now quickly understand what’s assigned, what’s urgent, and where to focus—right from the start.

Collaboration

A major uplift in collaborative functionality. Managers can now monitor workloads across individuals or groups. Bottlenecks are easier to spot, and work can be rebalanced before delays impact customer outcomes.

Progress

Customers can now easily track their application status and what is required of them. This not only helps staff track flow—but also supports better member communication and service transparency.

Improvements

Advanced Filtering

A1 introduces a comprehensive filtering system. The flexible structure supports deep slicing of queues to help users stay focused and efficient.

Case Details UX

A1 introduces a cleaner layout for case details. Information is logically grouped, navigation is faster, and high-value actions are easier.

Policies UX

The new Policies interface introduces a better search and clearer workflow across the traffic light system showing clear pass/fail indicators, contextual warnings, and quick-action buttons.

Improved Search

The search bar has been reengineered to support both standard and advanced queries. Whether looking for a specific case ID, member, or filtering by product + status + priority, staff can now zero in on any case in seconds.

Multi Workflow

The dashboard now supports multiple workflows in a unified view. Lending teams can now switch context effortlessly.

Priority Handling

Case prioritisation has been reintroduced and upgraded. Users can now easily identify high-priority cases with enhanced icons.

Brand Indicators

With A1 Cloudcase now supports multi-brand environments, with visual brand markers clearly displayed at both the queue and case level.

Member Avatars

With the introduction of member avatars, users now see visual cues that humanise each case. A first step toward deeper personalisation features.

Happy Staff.
Thrilled Members.

This is a lending platform designed to support real people doing meaningful work. Members feel the care, the clarity, and the speed. Trust builds. Advocacy grows. And suddenly, technology becomesan enabler of joy—not just a tool for transactions.

This is more than
a new version.

It's a new standard. A new mindset.
Experience technology that feels human - book a demo today.

Technology that feels human

Introducing A1

Our approach

New features

Cloudcase AI

Case selection

Collaboration

Progress

Improvements

Advanced Filtering

Case Details UX

Policies UX

Improved Search

Multi Workflow

Priority Handling

Brand Indicators

Member Avatars

Happy Staff.
Thrilled Members.

Cloudcase Security

Technology that feels human

Introducing A1

Our approach

New features

Cloudcase AI

Case selection

Collaboration

Progress

Improvements

Advanced Filtering

Case Details UX

Policies UX

Improved Search

Multi Workflow

Priority Handling

Brand Indicators

Member Avatars

Happy Staff. Thrilled Members.

Cloudcase Security

Happy Staff.
Thrilled Members.