September 12, 2023

Bankfirst live on Cloudcase - Best in Class Stakeholder Experience

Bankfirst has successfully transitioned their mortgage originations processes onto Cloudcase.

Bankfirst has successfully transitioned their mortgage originations processes onto Cloudcase. This has been part of a wider transformation program of works that the bank had undertaken.

Bankfirst can now originate their mortgages via Cloudcase across 3 distinct channels: Direct to customer/online, in branch and via their broker gateway. This again demonstrates the true strength of Cloudcase’s ability to originate any product across all channels all whilst integrated into their core Ultradata platform.

Bankfirst has focused on the customer/member/staff and broker experience to assist in facilitating a smooth experience in the originations process. The successful launch by Bankfirst is setting the standard for mutuals looking to move to a best-in-class transition, transformation, and stakeholder experience.

Bank First was born when a group of 48 educators came together with a shared belief. In 1972, they started their own financial institution - a mutual bank owned entirely by customers.

After 4 decades of financially empowering educators to realise their dreams, they are still driven by the same founding values and focus on putting their customers first.

Formerly Victoria Teachers Mutual Bank, they changed their name in December 2017, to one that reflects the mutual bank’s focus on putting their customers first.

For more information Come and talk to us at COBA or contact Cloudcase


Roger Manu
President, CEO and Co-Founder
[email protected]+61 414 918 713
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