Technology that feels human

Introducing A1

Our approach

With A1, we didn’t just enhance the interface. We reimagined the entire experience through the eyes of the people who use it every day. We started by sitting beside lending staff across Australia: listening to their frustrations, watching their workarounds, and understanding what slows them down—or lifts them up.

New features

Cloudcase AI

With A1, Cloudcase incorporates automatic intelligent assistance, powered by your own expertise. Rather than relying solely on vendor-trained models, Cloudcase allows financial institutions to encode their own banking knowledge into the platform. It uses case data, customer information, and documents to suggest insights, highlight missing data, or take action -freeing up lenders to focus on what matters most.

Case selection

The reimagined landing page introduces an advanced queuing system with intuitive layout, improved visual indicators, and clearer prioritisation. Lenders can quickly understand what’s assigned, what’s urgent, and where to focus, right from the start.

Collaboration

A major uplift in collaborative functionality. Managers can monitor workloads across individuals or groups. Bottlenecks are easier to spot, and work can be rebalanced before delays impact customer outcomes.

Progress

Customers can easily track their application status and what is required of them. This not only helps staff track flow, but also supports better member communication and service transparency.

Improvements

Advanced Filtering

A1's comprehensive filtering system supports deep slicing of queues to help users stay focused and efficient.

Case Details UX

A1's case details layout presents information aligned with the user, allowing faster navigation and high-value actions.

Multi Workflow

Assess aplications together in a unified multi workflow dashboard, lending teams can now switch context effortlessly.

Policies UX

The Policies interface introduces a refined search and clearer workflow across the traffic light system showing clear pass/fail indicators, contextual warnings, and quick-action buttons.

Priority Handling

Enables users to identify high-priority cases within worlkflows, based on defined SLAs.

Member Avatars

With the introduction of member avatars, users now see visual cues that humanise each case.

Improved Search

The search bar has been re-engineered to support both standard and advanced queries.

Happy Staff.
Thrilled Members.

This is a lending platform designed to support real people doing meaningful work. Customers feel the care, the clarity, and the speed. Trust builds. Advocacy grows. And suddenly, technology becomes an enabler of joy, not just a tool for transactions.
This is more than
a new version.
It's a new standard. A new mindset.
Experience technology that feels human - book a demo today.
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